Accessible Customer Service Policy
Customers with physical or mental disabilities deserve the same high level of service given to any other customer. At The Grocery Outlet, we believe this is simply common courtesy as well as good customer service.
For customers with restricted mobility, wheelchairs and families with strollers, there are ramps located at each Grocery Outlet location or plaza.
We or the plaza that our locations are offer at least one or more accessible parking spaces depending on what Grocery Outlet location you are visiting.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Although The Grocery Outlet does not provide assistive devices in our retail locations, persons with disabilities may use their own assistive devices as needed when accessing goods and services provided by The Grocery Outlet.
We will communicate with people with disabilities in ways that take into account their disability. We have trained our staff to communicate and interact with customers with various types of disabilities
Service animals and support person
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of the premise that are open to the public. We will also ensure that all staff dealing with the public are properly trained on how to interact with people who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter The Grocery Outlet premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities The Grocery Outlet will notify customer promptly. This clearly posted notice will include information about the reason for the disruption and its anticipated length of time.
The ultimate goal of The Grocery Outlet is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated. Customers who wish to provide feedback on the way The Grocery Outlet provided goods and services to people with disabilities can speak to our store Team Leaders or contact our Head Office via email at firstname.lastname@example.org or call 905-666-6868
Modification to this policy
The Grocery Outlet is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of The Grocery Outlet that does not respect and promote the dignity and independence of people will be modified or removed.
Questions about this policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a questions about the policy, or if the purpose of a policy is not understood, an explanation should be provided by Head Office.